Refund policy

We want you to love your purchase! If you're not satisfied, we offer a simple return and refund process:

1. Return Window

• You can request a return or exchange within 5 days from the date of delivery.

2. Return Conditions

• The product must be unused, in its original condition, with all original packaging, tags, and accessories.

• Some items like perishable goods, personal care products, and customized items are non-returnable unless damaged or defective.

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 7 business days.

• Refunds will be made to the original payment method.

4. Return Shipping

• If the return is due to our error (wrong item, damaged item), we will cover the return shipping cost.

• If the return is due to customer reasons (change of mind, wrong selection), the return shipping cost will be borne by the customer.

5. How to Initiate a Return

• Email us at support@my24cart.com with your order number and reason for return.

• We will provide instructions for the return process.